We want you to be fully satisfied with your Woodplank purchase. If for any reason you're not happy with your order, you can return the product according to the guidelines below:

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1. Eligibility for Returns:
   Products can be returned within [insert time frame—e.g., 30 days] of receiving your order. Please note there is a 20% restocking fee based on the cost of the order. Customers are also responsible for the shipping costs associated with returning the product.

   To be eligible for a return:

   • The product must be unused and in its original packaging.

   • Custom-made colors (not available on the website) are non-returnable.

   • Proof of purchase is required for all returns.
      

2. Return Process:
   To initiate a return, please contact our customer service team at sales@plankproduct.com. Once approved, we will provide instructions on how to return your item. Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect or defective item).
    

3. Refunds:
   Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 business days after the claim has been submitted.

   Please note that original shipping costs are non-refundable unless the return is due to our error.
    

4. Exchanges:
   We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at sales@plankproduct.com. Damaged or defective items will be replaced within 15 days of delivery.
    

5. Non-Returnable Items:
   Certain products are not eligible for returns, including:

   • Custom or special-order colors not listed on the website.

   • Clearance or final sale items.